Forza Fitness Privacy Policy

Last updated: 17 October 2025

1. Introduction

This Privacy Policy explains how Forza Fitness, located at 4 Inch Road, Newburgh, Ellon AB41 6BQ, United Kingdom (“we”, “us”, “our”), collects, uses, and protects your personal information when you visit our gym, use our website, or engage with our services.

We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

a) Information You Provide

  • Name and contact details (email, phone number, address)

  • Date of birth and gender

  • Membership and payment details (including billing information)

  • Emergency contact details

  • Health and fitness information (e.g. medical conditions, goals, injuries, exercise preferences)

  • Attendance records, booking details, and progress information

  • CCTV footage for security purposes

  • Photos or videos (e.g. for social media or promotional content, only with your consent)

b) Automatically Collected Information

When you visit our website or social media pages, we may collect:

  • IP address and browser type

  • Device and usage data (pages visited, time spent, etc.)

  • Cookies or analytics data (e.g. Google Analytics)

3. How We Use Your Information

We use your personal information to:

  • Manage gym memberships, bookings, and class attendance

  • Process payments and maintain accurate billing records

  • Communicate with you about schedules, updates, or promotions

  • Personalise your training plans or fitness programmes

  • Ensure your safety and well-being in our facilities

  • Maintain gym security (CCTV and access systems)

  • Improve our services and website performance

  • Comply with legal and regulatory obligations

We will only process your information where we have a lawful basis to do so, such as your consent, contractual necessity, or legal obligation.

4. Sharing Your Information

We will never sell your data. However, we may share it with:

  • Payment processors and membership management systems

  • IT and website hosting providers

  • Marketing service providers (only if you’ve consented)

  • Professional advisors (e.g. accountants, insurers, legal representatives)

  • Law enforcement or regulatory bodies, when required by law

All third-party partners are required to protect your information in accordance with data protection laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. tax or safety regulations).
After this period, we will securely delete or anonymise your data.

6. Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure data storage and encrypted systems

  • Restricted access to authorised staff only

  • CCTV for premises safety

  • Regular data protection reviews

While we take all reasonable precautions, no system is completely secure. You use our services at your own risk.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance your browsing experience and collect usage statistics.
You can manage or disable cookies through your browser settings.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years of age without parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any significant changes will be posted on our website or communicated directly to members.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us at:

Forza Fitness
4 Inch Road
Newburgh, Ellon AB41 6BQ
United Kingdom